: Public Class
Created: 11/02/2012 10:14:30
Modified: 18/05/2016 18:02:07
Project:
Advanced:
Attribute
Public String
  comment
Details:
Notes: Free-form comment associated with the trouble call for example, "customer reported a large flash", etc.<br/>
Public DateTime
  dateTimeOfReport
Details:
Notes: Date and time the trouble has been reported.<br/>
Public String
  firstResponderStatus
Details:
Notes: Indicates whether the first responder such as police, fire department etc.has been notified and whether they are on site or en route.<br/>
Public Boolean
  multiplePremises
Details:
Notes: Set to true if the outage report indicated that other neighbors are also out of power.<br/>
Public TroubleReportingKind
  reportingKind
Details:
Notes: Indicates how the customer reported trouble.<br/>
Public DateTime
  resolvedDateTime
Details:
Notes: Date and time this trouble ticket has been resolved.<br/>
Public String
  troubleCode
Details:
Notes: Trouble code (e.g., power down, flickering lights, partial power, etc).<br/>
Element Source Role Target Role
Customer
Class  
Name: TroubleTickets
All trouble tickets for this customer.
Name: Customer
Customer for whom this trouble ticket is relevant.
Details:
 
IncidentHazard
Class  
Name: TroubleTicket
Trouble ticket associated with this hazard.
Name: IncidentHazard
All hazards reported with this trouble ticket.
Details:
 
Incident
Class  
Name: TroubleTickets
All trouble tickets reporting this incident.
Name: Incident
Incident reported in this trouble ticket
Details:
 
Element Source Role Target Role
ServiceLocation
Class  
Name: ServiceLocation
 
Name: TroubleTicket
 
Details:
 
CustomerNotification
Class  
Name: Notification
Notification for this trouble ticket.
Name: TroubleTickets
All trouble tickets with this notification.
Details:
 
UnplannedOutage
Class  
Name: UnplannedOutage
 
Name: TroubleTicket
 
Details:
 
Object Type Connection Direction Notes
Document Class Generalization To